Shipping & Returns

Shipping

• The standard delivery charge for Ireland is €2.50.
• Please contact us at info@wildatlanticwicks.com for a quote for all other destinations outside of Ireland.
• Customs & Excise Duties may apply to countries outside the EU.
• All orders will ship within 1-3 working days from receipt of order.
• DPD is our standard courier service. They typically deliver between 1-2 working days for Ireland. Depending on availability, we sometimes use other courier services.
• At certain times of the year (e.g. Christmas and Bank Holidays) deliveries may take longer.
• Please ensure the shipping address is correct before completing your order. Include full address and contact phone number.
• If your order is urgent, please email us at info@wildatlanticwicks.com and we will see what we can do.

Returns

• Customer service is incredibly important to us. If you are not satisfied with your purchase please contact us asap at info@wildatlanticwicks.com and within 14 days from receipt of your order and we will work with you to make things right.
• Returns will be accepted only within 28 days from date of purchase.
• Please contact us at info@wildatlanticwicks.com before starting the return process.
• Customers are responsible for paying for shipping charges for returning any items. Shipping costs are non-refundable.
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Once an item has been returned, a replacement or refund, will be processed asap and within our Shipping times shown above.
• If you are shipping an item over €50, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.